Rollins, Inc. Customer Service Specialist in San Antonio, Texas
Customer Service Specialist
Orkin is the leader in the pest control industry and we are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide customer service assistance to our customers over the telephone and enter customer data into the computer.
Competitive hourly pay
Comprehensive benefits package including medical, dental, vision & life insurance
401(k) plan with company match and employee stock purchase plan
Paid vacation, holidays and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Quality, comprehensive training
Performs outbound calls to customers to follow-up on service received
Answers inbound customer service calls with an open, friendly greeting
Utilizes strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
Uses strong communication skills to communicate/empathize with customers
Updates customer information in the system through accurate, timely data entry
Provides reliable follow-up with the customer within the communicated window of time
Entering payroll and ensuring accuracy
Performing Accounts Payable
Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. Bilingual (Spanish/English) skills a plus. Ability to work evenings and some Saturdays required.
If you are interested in joining our team, please apply now!
Orkin, a subsidiary of Rollins, Inc. is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.
Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication
San Antonio, Texas, United States