Rollins, Inc. Customer Service Specialist in San Antonio, Texas

Customer Service Specialist

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Job Description

Orkin is the leader in the pest control industry and we are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide customer service assistance to our customers over the telephone and enter customer data into the computer.

We offer:

  • Competitive hourly pay

  • Comprehensive benefits package including medical, dental, vision & life insurance

  • 401(k) plan with company match and employee stock purchase plan

  • Paid vacation, holidays and sick leave

  • Employee discounts, tuition reimbursement, dependent scholarship awards

  • Quality, comprehensive training

Responsibilities include:

  • Performs outbound calls to customers to follow-up on service received

  • Answers inbound customer service calls with an open, friendly greeting

  • Utilizes strong listening skills and probing questions to identify the customer’s concern and evaluate their needs

  • Uses strong communication skills to communicate/empathize with customers

  • Updates customer information in the system through accurate, timely data entry

  • Provides reliable follow-up with the customer within the communicated window of time

  • Entering payroll and ensuring accuracy

  • Performing Accounts Payable

Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. Bilingual (Spanish/English) skills a plus. Ability to work evenings and some Saturdays required.

If you are interested in joining our team, please apply now!

Orkin, a subsidiary of Rollins, Inc. is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.

Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication

Job Location

San Antonio, Texas, United States

Position Type