EXPRESS SCRIPTS SERVICES COMPANY Director Program Management in Saint Louis, Missouri
POSITION SUMMARY The Director, Program Management stakeholders with Member Services and enterprise-wide leaders to influence business strategy and effectively deliver strategic initiatives to achieve Member Services service-level and financial objectives. Primarily responsible for cross-functional initiatives that impact the Front End, Fulfillment, Contact Center and CED Operations. Works cross-functionally with stakeholders to prioritize key initiatives, and leverage direct reports to manage and deliver on those initiatives. This role is a combination of influencing and defining strategy, working with business partners to define value realization plans, managing the implementation of complex initiatives, and applying change management techniques to ensure changes are effectively implemented and adopted. Responsible for coaching, mentoring, and developing direct reports. ESSENTIAL FUNCTIONS * Responsible for working with enterprise partners to influence the enterprise member and physician experience business strategies. Partners with Member Services leadership to develop multi-year strategic roadmaps to enhance the member and physician experiences.Works with the BPO team to help prioritize the key initiatives to help achieve multi-year business objectives. Part of that prioritization is driven on business case/value realization management, which Director and team plays a role in creating. As a shared services function, responsible for stakeholdering with business partners to always understand their priorities. * Responsible for assigning work projects to direct reports, managing demands from business stakeholders in accordance with team resource capacity.Responsible for ensuring direct reports are applying project management best practices in order to deliver project business objectives. Responsible for oversight of project risks, issues, escalations to ensure team is delivering to project timelines.Responsible for creating and managing project value realization plans to confirm if projects are delivering intended value.F or larger strategic initiatives, esponsible for taking a larger management role, ensuring program alignment across many enterprise stakeholders.Create a communication cadence for all key initiatives to senior/executive leadership.Ensure that leadership and finance is getting the right level of communication from ideation to delivery of all key initiatives. Represent and present in Strategy and Transformation in the Operations review meetings. * Help articulate and drive the Home Delivery volume forecast and attainment.Provide weekly, monthly, quarterly communications performance attainment. Be able to articulate the drivers and their performance to plan attainment Company is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the \\"Most Admired Companies\\" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401k with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan. Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor..Employer's Job# ESMEUS4142Please visit job URL for more information about this opening and to view EOE statement..