Citizens Bank Fraud Operations Specialist in Riverside, Rhode Island


The Fraud Operations Specialist performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards. May provide monitoring and oversight of production and workflow of the group. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs.

Primary responsibilities include:

  • Perform repetitive daily production activities and processes related clerical work

  • Researches routine customer, brand, or bank inquiries as appropriate; determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements

  • May assume additional responsibilities as requested by management

  • May include reporting responsibilities which may entail creating, monitoring and analyzing

  • Provides training and/or feedback for new and existing staff members

  • Provide technical support to the management team and department colleagues on business specific systems and/or processing issues

  • May require cross training within the department

  • Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment

  • May assume department administrative duties as required

  • May interface with other departments on projects or initiatives

  • Requires multi-tasking and ability to provide backup support in all aspects to staff


  • 2 – 3 years operations experience, experience working in the Financial Services industry preferred

  • Strong problem solving skills and analytical skills

  • Basic math skills

  • Solid compliance/regulatory environment knowledge/skills

  • Ability to multi-task and sound organizational skills

  • Solid ability to communicate effectively verbally and written

  • Excellent customer service skills

  • Strong product knowledge

  • Basic mainframe experience

  • Good knowledge of MS Word , MS Excel & Outlook

  • Solid knowledge of department computer applications and systems

  • Strong PC skills


  • High School Diploma or equivalent required, Associate Degree preferred

Hours & Work Schedule

Hours per week: 40

Work Schedule: 8:30-5:00, Monday - Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.