Citizens Bank Fraud Operations Specialist in Riverside, Rhode Island


The Fraud Operations Specialist performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards. May provide monitoring and oversight of production and workflow of the group. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. Primary responsibilities include:Perform repetitive daily production activities and processes related clerical workResearches routine customer, brand, or bank inquiries as appropriate; determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirementsMay assume additional responsibilities as requested by managementMay include reporting responsibilities which may entail creating, monitoring and analyzingProvides training and/or feedback for new and existing staff membersProvide technical support to the management team and department colleagues on business specific systems and/or processing issuesMay require cross training within the departmentMust possess ability to work efficiently in a high volume, fast paced, deadline oriented environmentMay assume department administrative duties as requiredMay interface with other departments on projects or initiativesRequires multi-tasking and ability to provide backup support in all aspects to staff


Required Skills/Experience:2 – 3 years operations experience, experience working in the Financial Services industry preferredStrong problem solving skills and analytical skillsBasic math skillsSolid compliance/regulatory environment knowledge/skills Ability to multi-task and sound organizational skills Solid ability to communicate effectively verbally and written Excellent customer service skills Strong product knowledge Basic mainframe experienceGood knowledge of MS Word , MS Excel & OutlookSolid knowledge of department computer applications and systemsStrong PC skillsEducation:High School Diploma or equivalent required, Associate Degree preferred Hours & Work ScheduleHours per week: 40Work Schedule: 8:30-5:00, Monday - FridayWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.