Hewlett Packard Enterprise Company Collections Analyst in Putrajaya, Malaysia

Collections AnalystPrimary LocationPutrajaya, Malaysia

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.




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What you need to know about the jobJob ID1028954Date posted7/11/2018Primary LocationPutrajaya, MalaysiaJob CategoryFinanceScheduleFull timeShiftNo Shift premium (Malaysia)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.

HPE Credit and Collections is one of the most unique functions within the HPE Finance Organization due to its customer-interfacing responsibilities to manage the receivable asset, one of the most important elements of HPE's balance sheet. This dynamic team within the Finance Organization manages significant responsibilities in both the front and back end of HPE's overall Order-to-Cash Cycle. Through credit, our team analyzes, measures, and manages the risk inherent in our customer portfolio with an eye toward maximizing the efficiency of the revenue cycle. Through collections, our team maximizes HPE's operating cash flow by ensuring the timely collection of Account Receivables to HPE's Net-30 terms of sale or other approved Term. Members of the team require strong consulting, negotiating and conflict management skills, which allow them to identify, remediate and resolve issues impacting timely payment. These issues may be internal to HPE or may be associated with a customer process or approval.

Hewlett-Packard Enterprise offers challenging opportunities for experienced finance professionals seeking long term career diversity. Today, the C&C APJ COE is covering more than 15 countries, with a team of over 50 professionals. At C&C we are providing, challenging and performance-based culture with strong autonomy and accountability.

Job description:

Manage and collect payments from assigned A/R portfolio across multiple business segments. Research and reconcile customer accounts, using several systems and tools. Ensures timely payments of HPE receivables and resolution of customer issues preventing that payment, and when necessary, negotiates and implements payment solutions within HPE's policies and procedures in conjunction with the Credit Analyst. Develops and maintains strong working relationships with partners and customers in order to deliver the best Total Customer Experience. Also mitigate HPE's bad debt, through early identification of potential "at risk" receivables. Understands and manages system strategies to maximize collections aging matrix and Days Sales Outstanding (DSO). Ensure compliance with company policy and legal requirements.

Operational Execution

  • Execute daily collections strategies by effectively using collection tools, such as GetPaid

  • Complete routine collection calls to determine payment status of accounts

  • Establish a sound business relationship with assigned customers in your portfolio

  • Set follow up calls and send dunning letters/e-mails (as needed)

  • Prioritize work load to meet performance objectives

  • Manage workload with minimal supervision

  • Manage a demanding assigned portfolio effectively

  • Understand customer infrastructure, processes and identify appropriate contacts in order to successfully expedite customer internal processes, which might impact payment performance

  • Highlight at-risk customers to Manager and/or Credit Analyst

  • Perform in position with understanding of company/department polices, procedures, and compliance rules (BU guidelines, AFM, SOX)

  • Provide exceptional notable customer service

  • Escalate and engage at appropriate level (Sales, Credit, Operations and/or Management) to have resolution within agreed business turn-around-times

  • Identify & report customer disputes in timely manner

  • Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance and Sales organization)

  • Identify root causes of delinquency and recommend or implement a workable solution

  • Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing

  • Process refunds to customers per policy

  • Minimize rework and improve customer’s payment trend relative to payment terms

  • Finding opportunities to accelerate cash and execute on agreed cash flow target


Education and/or experience:

  • Bachelor's degree (Major in Business Admin / Finance / Accounting preferred) or equivalent experience in a Corporate Collection environment

  • Typically 1-2 years of experience in collections


  • Excellent oral and written communication, negotiation, and conflict resolution skills

  • Fluent English - this is our company language

  • Basic accounting knowledge

  • Good problem solving, influencing and reconciliation skills

  • Good prioritization skills and overall management skills

  • Basic understanding of HPE's Order Management Process

  • Basic understanding of HPE's Dispute Management Process

  • Intermediate understanding of collection processes and financial concepts

  • High customer service oriented


  • Strong initiative

  • Advocate of change

  • Team player

  • Knowledge sharing

  • Ability to work with deadlines


  • Interest in the economical business sector

  • Structured thinker and analytical skills

  • Comfortable working with numbers

  • Solutions oriented

System Knowledge:

SAP, GetPaid, Excel, Word, PowerPoint

If you feel you are the right candidate for the position please tell us why in your cover letter. We are looking forward to meeting you!

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal atwww.hpe.com/careers

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.