Aerotek Patient Care Specialist in Portland, Oregon

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints. Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints as part of our Special Handling, Limited Distribution or Drug/Disease specific teams.

Job Responsibilities

  • Assists with patient activities, including follow-up calls for patient's next order/refill, initiates the discharge of patient from services, contacts a patient's doctor's office to schedule delivery of an order, requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care.

  • Provides timely response to internal or external customer order inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.

  • Provides pricing, availability, and schedules information within established guidelines.

  • Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

  • Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition. Ensuring that additional information is collected and processed when processing orders - data collects, REMS requirements, portal access for LD drugs

  • Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism

  • Ensures that good patients relations are maintained and patients claims and complaints are resolved fairly and effectively.

  • Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

  • Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.

  • Complete other stages of the order process as assigned including but not limited to scanning prescriptions, image indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.

  • Assists working additional queues in the system such as Dispense Confirmation queue and Welcome Call queue.

  • Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.

  • Assist with reporting on patient orders as per drug, disease state or manufacturer requirements.

  • May assist in training of new team members

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.

Location: Portland, Oregon

Posting ID: 6502033-1726

Pay Rate: Up to US$16.25 per year

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.