PEOPLE 2.0 GLOBAL, LLC Mandarin Speaking Call Center Agents in PLEASANT GROVE, Utah
We are looking for Mandarin-speaking Call Center Representative to join our team! A new, rapid growing company in Utah County are in need of experienced agents. Call Center Representatives will assist distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and Mandarin Chinese. Come and apply! Specifications Shift: Sunday - Thursday; 6:00pm to 2:00am Pay: $20 - $25 DOE Temporary to Hire Casual Dress Code Responsibilities Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions. Provide customers with product and service information. Fulfill requests, complete transactions, and enter new customer information into the system accurately. Follow up to customer calls and escalate unresolved problems where necessary. Update job knowledge by participating in training and educational opportunities. Work as an integral part of the call center team. Follow all call documentation requirements. Other duties as assigned. Qualifications Fluent in business-related English and Mandarin Chinese (verbal, written, comp.) Previous experience in customer service. Experience with Direct Sales, MLM, or Network Marketing industry strongly preferred. Strong communication and organizational skills. Able to work independently and be an adapt problem solver. Friendly, flexible, dependable, and professional. Great attention to detail and ability to multi-task. Computer literate in Microsoft Office, Internet, and CRMs. Candidates must be able to work market hours: 6:00pm - 2:00am Candidates must pass E-Verify, drug screening and background check.