McAfee, Inc. Associate Technical Support Engineer - Dynamic Endpoint in Plano, Texas

Job Details:

Job Description:

To be used only for grade 75 or 76 in the US. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Job type:

Experienced Hire

Shift:

Shift 1 (United States of America)

Primary Location:

US, Texas, Plano

Additional Locations:

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.