Citizens Bank CSI Broker Client Srv Spc I in Phoenix, Arizona

Description

  • Provide the delivery of world class customer service and trading experience to our equity, fixed income, and mutual fund clients.

  • Work closely with internal departments to ensure prompt and accurate resolution to all customer requests and inquiries.

  • With emphasis on teamwork, assist account managers, Financial Consultants and department managers with various sales and service related requests.

Qualifications

  • Financial service background, strongly preferred

  • Previous experience in a contact center environment, preferred

  • Excellent communication and relationship building skills to enhance the customer experience

  • Quality Driven, Proactive, Customer Centric culture emphasized

  • Ability to handle complex issues, including the ability to diagnose root causes and resolve them timely and within set SLA standards

  • Self-motivated attitude with a desire to succeed

  • Desire to learn about the financial services industry and build upon knowledge gained to promote our company

  • Ability to Problem solve customer issues efficiently and effectively

  • Ability to prioritize requests in a fast-paced work environment

  • Flexible team player and ability to adapt to a consistently changing environment

Details:

Hours per Week: 40

Work Schedule: Monday-Friday 6:00AM-6:00PM (Shifts may vary)

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.