SMG Banquet Server in Ontario, California

POSITION DESCRIPTION

Position Title: Concessions/Banquet Server - Job code 359330

Department: Food & Beverage

Reports To: Food & Beverage Manager/Assistant Manager/Banquet Captain/Director of Food & Beverage

Classification: Part-time Hourly, Non-Exempt

Position Summary: This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Functions:

  • Reports for work in proper uniform according to the scheduled time.
  • Follows instructions for each event as given by the Food & Beverage Manager/Assistant Manager/Banquet Captain.
  • Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
  • Assists with preparing garnishes, beverages, condiments, and breads.
  • Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
  • Assists with preparation and set-up of event room when necessary.
  • Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
  • Attends pre-function meeting for briefing of event details.
  • Provides friendly and courteous customer service at all times.
  • Remains at assigned station and perform duties as assigned according to each event.
  • Reports any customer concerns and/or complaints to Banquet Captain.
  • Breaks down tables and banquet equipment after each event.
  • Cleans and returns serving pieces to proper storage area.
  • Adheres to strict grooming standards and policies of company.
  • Follows service standards, procedures and guidelines.
  • Performs other duties as assigned and deemed necessary.

Experience/Training/Education:

Required: Minimum of six (6) months work experience in service-oriented environment.

License/Certificate:

None required

Knowledge/Abilities/Skills:

Knowledge of:

Catering services and terminology

Strong guest service skills

Ability to:

Get along well with others

Receive and carry out instructions in a timely manner

Physical and Environmental Requirements:

This position requires performing repetitive eye/hand coordination; daily lifting and

carrying up to 25 lbs. above shoulder level for up to 5 minutes at a time; constant

standing, walking, stooping, reaching, and handling objects; not subject to adverse

conditions; irregular hours will be required.

HR Coordinator Recruiter- Terri Wallace

SMG‐Ontario Convention Center

2000 E Convention Center Way, Ontario, CA 91764

Applicants that need reasonable accommodations to complete the application process may contact

(909) 937-3000.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled