Telus Senior Client Project Mgr in ON, Canada


You're part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer to business customers.

Position Overview:

As part of the Client Project Management PMO team in TELUS Business Solutions EAST, MITS, the Sr. Client Project Manager will be responsible for managing the implementation of leading edge IT infrastructure systems and the new TELUS Hybrid Cloud. The Sr. Client Project Manager is accountable & responsible for planning and successful delivery of large complex, strategic client-facing projects and ensures all client commitments are met or exceeded. Effective management of change order requests, monthly reporting, and IT knowledge will be key competencies for success in this role.

Key responsibilities include managing activities of the project teams, identifying appropriate resourcing requirements, developing project schedules, charters and project plans to ensure timely delivery within defined scope and budget. The Sr. Client Project Manager acts as the primary interface between the client and the internal TELUS teams (including sales, service management, operations, etc.)


  • Define program scope, deliverables, and high-quality project plans, consistently adhering to predefined quality measurements to meet business objectives.

  • Planning and successful delivery of projects large in size, scope and complexity.

  • Engage team members to build the project plan and schedule.

  • Analyze project risk, prepare and execute risk management strategies.

  • Manage and plan strategic projects and/or programs from original concept through to final implementation, monitor, track, and report project progress to stakeholders.

  • Proactively manage change and resolve issues.

  • Promote teamwork and cooperation.

  • Build and maintain business relationships with clients; manage client expectations during project life cycle; earn excellent ratings on client satisfaction surveys.

  • Gain a solid knowledge of TELUS integrated solutions and implementation processes.

  • Manage all aspects of one or several parallel projects over the entire project life cycle (initiate, plan, execute, control, close)

  • Apply project management principles and processes in accordance with the PMI PMBOK and TELUS PM methodology.

Required Knowledge:

  • TELUS IDC and IT knowledge; overall knowledge of Telco product and solution suite.

  • Knowledge of the change management process; change practioner and leader.

  • Knowledge of Cloud Computing such as AWS, Microsoft Azure and VMWare.

  • Solid knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes

  • Thorough understanding of Project Management methodologies, principles and practices

Required Skills and Abilities:

  • Knowledge of PM principles, processes and tools, such as Waterfall, Agile and SCRUM.

  • Ability to drive cross functional resources to deliver TELUS solutions to the external client; ability to gather and understand client requirements; ability to negotiate, communicate, influence

  • Comfortable interacting with vendors, clients, internal teams.

  • Ability to seek creative and innovative ways to deliver client solutions.

  • Strong presentation, oral and written communications skills.

  • Strong analytical skills.

  • Ability to thrive in an ever-changing, fast paced environment.

  • Demonstrated facilitation and organizational skills.

  • Mastered working knowledge of MS Word, MS Excel, MS Project, Visio, PowerPoint, MS Outlook

  • Must have sound knowledge of converged telecommunications solutions as related to wireless/wireline data, voice, IP, and IT Cloud Computing.

  • Must have a valid driver's license and be willing to travel.

Required Professional Designation/Certification:

  • Formal project management training.

  • Certified Project Management (PMP) certification is an asset.

  • ITIL v3 Certification.

  • University Degree


  • Master of Business Administration (MBA) degree.

  • Management consulting experience.

  • Knowledge of application and infrastructure architectures.

  • ServiceNow training or certification.

  • Security clearance: candidates must have a minimum level of Government of Canada Enhanced Reliability or be eligible to obtain this security clearance

  • Experience with public sector clients is desirable

Required Experience:

  • 8 years Project/Program Management experience and/or project management of a major, complex engagement.

  • Experience managing projects throughout the project life cycle including pre-sales.

  • A proven track record for executing and delivering on objectives; previous experience managing change orders is a must.

  • Knowledge of TELUS processes and procedures is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

Title: Senior Client Project Mgr

Location: CAN-ON-Ottawa

Requisition ID: PRO02821-18