Telus Client Project Manager II - Managed IT Services (MITS) in ON, Canada

Join our team

The Client Project Management team in TELUS Business Solutions East is growing and we want you to be part of it!

You'll be part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer.

Thinking of taking your career at TELUS in a different direction?

Then apply online today.

This is the right move for you!

Here’s the impact you’ll make and what we’ll accomplish together

As part of the Client Project Management team in TELUS Business Solutions East, Managed IT Services (MITS), the Client Project Manager II (CPM II) will be responsible for managing the implementation of leading edge Information Technology (IT) infrastructure systems voice and data services, and TELUS infrastructure & voice Cloud solutions.. The Client Project Manager II is accountable for planning and successful delivery of mid-sized, strategic client-facing projects and ensures all client commitments are met or exceeded or supporting other Project & Program Managers deliver medium to large complex, client-facing programs for TELUS’ largest clients in a matrixed environment. Effective management of change order requests, monthly reporting, and IT knowledge will be key competencies for success in this role.

Key responsibilities include coordinating activities of the project teams, identifying appropriate resourcing requirements, developing project schedules and project plans to ensure timely delivery within defined scope and budget. The CPM II acts as the primary interface between the client and the internal TELUS teams including sales, service management, operations, etc.

Here’s how

  • Planning and successful delivery of projects of varied technology, size, scope and complexity

  • Engage team members to build the project plan and schedule

  • Analyze project risk, prepare and execute risk management strategies

  • Manage project activities, schedule, budget and resources

  • Monitor, track, and report project progress to stakeholders

  • Proactively manage change and creatively resolve issues

  • Promote collaborative teamwork and cross team cooperation

  • Build and maintain business relationships with clients; manage client expectations during project lifecycle; earn very good/excellent ratings on client satisfaction surveys

  • Gain a solid knowledge of TELUS integrated solutions and implementation processes

  • Manage all aspects of one or several parallel projects over the entire project life cycle (initiate, plan, execute, control, close)

  • Apply project management principles and processes in accordance with the Project Management Institute (PMI) - Project Management Body of Knowledge (PMBOK) & TELUS PM methodology

You’re the missing piece of the puzzle

  • TELUS IDC & IT knowledge; overall knowledge of telecommunications products

  • Knowledge of the change management process; change practitioner and leader

  • Thorough understanding of Project Management (PM) methodologies, principles and practices

  • Knowledge of PM principles, processes and tools

  • Ability to drive cross functional resources to deliver TELUS solutions to the external client; ability to gather and understand client requirements; ability to negotiate, communicate, influence

  • Comfortable interacting with vendors, clients, internal teams

  • Ability to seek creative and innovative ways to deliver client solutions

  • Strong presentation, oral and written communications skills

  • Strong analytical skills and a willingness to learn

  • Ability to thrive in an ever-changing, fast paced environment

  • Demonstrated facilitation and organizational skills

  • Strong working knowledge of Microsoft (MS) Word, Excel, Project, Visio, PowerPoint, Outlook

  • Must have sound knowledge of converged telecommunications solutions as related to wireless/wireline data, voice, IP, and IT Cloud Computing

  • Must have a valid driver's license and be willing to travel

  • Post-secondary education

  • Formal project management training is an asset

  • Certified Associate in Project Management (CAPM) training is an asset

  • Project Management Professional (PMP) certification path started

  • Minimum 3-5 years’ experience in a client-facing role or internal role

  • Experience managing projects throughout the project life cycle

  • Track record for executing and delivering on objectives; previous experience managing change orders is a must

  • Knowledge of TELUS processes and procedures is an asset


  • Project Management Professional (PMP) certification

  • Management consulting experience

  • Knowledge of application & infrastructure architectures

  • Knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes

  • Security Clearance: Candidates must have a minimum level of Government of Canada Enhanced Reliability or be eligible to obtain this security clearance

  • Experience with public sector clients is desirable

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS,youcreate future friendly®possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Client Project Manager II - Managed IT Services (MITS)

Location: CAN-ON-Toronto

Requisition ID: PRO02805-18