Comcast Supv, SMB Direct Sales (CAM) in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for a team of business to business outbound telesales

representatives that are focused on retaining and growing our existing

customer base. Direct team of representatives on upsell/cross-sell and

renewing existing small-to-medium business customers over the telephone.

Develop, motivate and coach representatives to ensure they achieve sales

quotas through solution based selling and account management.

Customarily and regularly directs the work of at least two or more other

full-time employees or their equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Lead team focused on retaining existing business customers by example

in key areas: prospecting, time management, funnel management,

forecasting, product knowledge and closing business.

- Coach and develop all sales representatives in providing superior

customer service, achieving quality standards and meeting performance

expectations by giving timely and appropriate feedback.

- Ensure CRM software is accurate and up to date on daily basis.

- Ensure daily activity targets are met.

- Conduct regular team meetings to improve skills, share best practices

and deliver key communications.

- Conduct performance reviews and prepares performance improvement

plans. Hire, discipline, and terminate personnel as necessary.

- Partner with leadership in the business to business organization to

ensure positive working relationships and effective communication

between functional areas.

- Conduct side by side coaching and call monitoring to ensure compliance

with selling company techniques and strategies.

- Work directly with other supervisors to ensure consistency and


- Provide appropriate feedback to management from consumers and sales

representatives to help business continue to grow and evolve.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent



- Generally requires 4-7 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer