Dell Technical Support Specialist with Polish language in Bratislava,

Technical Support Specialist with Polish language

Bratislava

  • Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations)

  • Solves problems for customers with challenging expectations (often escalated or irate)

  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)

  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)

  • Excels at tolerance for processes and people

  • May coach team members in achievement of metric results

  • Excels at recognizing internal and external customer’s needs and expectations

Essential Requirements

  • fluent Polish and English skills (additional German skills would be an advantage)

  • great communication skills

  • technical affinity and knowledge

  • flexibility and be adaptable to multicultural environment

Salary starting from: 1160€/monthly

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .