Charter Spectrum Supervisor Field Operations in Fenton, Missouri
JOB SUMMARYResponsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.MAJOR DUTIES AND RESPONSIBILITIESEnsure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standardsEnsures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.Provides quality assurance support and direction to field staff regarding new or existing technologies.Performs field safety observations and quality control checks in accordance with company TQA requirements.Resolves and proactively prevents customer escalationsEstablishes positive employee relations through effective individual and team communication and provide ongoing supportRegularly observes and mentors employees in regard to safety, quality, productivity and well-beingCoordinate and reinforce employee training to ensure Technical Quality Assurance TQA standards are met.Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedbackEnsures staff has and maintains necessary company-issued tools and equipmentFacilitates cross-functional communications and cooperation with internal departments and service partnersInstills knowledge of all company products and servicesMaintains records and documents in accordance with company policies and proceduresAdheres to industry specific local, state, and federal regulations, as applicableKnows, understands and follows company policyPerforms other duties as requested by managerREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAdvanced understanding of the TCP/IP stack and associated abstraction layersAdvanced knowledge of network designs, network architectures, and network topologiesAbility to read, write and speak the English language to communicate with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional mannerAbility to use the following hand tools: electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsBasic knowledge using software tools to support the current operationsKnowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment such as gaffs, safety harness and ladders within the maximum weight limitations of that equipmentAbility to accurately take measurement and apply to position tasksThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 216719BRPlease visit job URL for more information about this opening and to view EOE statement.