SMG Event Staff in Concord, North Carolina


Job Description

Job Title: Ticket Seller, Ticket Taker, Usher, Parking Ticket Seller

Department: Event Management

Reports To: Event Manager

FLSA Status: Part Time Non-exempt

Summary Responsible for ticket sales, parking ticket sales, ushering, or taking tickets for shows or events by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Opens and or closes ticket window as required.

Counts tickets at the end of a show.

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most event questions without assistance.

Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Files various records and reports. Performs related clerical work as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED)

1 to 3 months related experience and/or training

Or equivalent combination of education and experience

Box office or guest services background preferred

Skills and Abilities

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

Good problem solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations

Certificates, Licenses, Registrations

No certifications are required.

Other Qualifications

Ability to work the ticket window with minimal supervision

Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

Must be able to speak, read, and write English

Must have professional attitude and appearance

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled