SMG Event Staff in Concord, North Carolina
Job Title: Ticket Seller, Ticket Taker, Usher, Parking Ticket Seller
Department: Event Management
Reports To: Event Manager
FLSA Status: Part Time Non-exempt
Summary Responsible for ticket sales, parking ticket sales, ushering, or taking tickets for shows or events by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Opens and or closes ticket window as required.
Counts tickets at the end of a show.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most event questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Files various records and reports. Performs related clerical work as assigned.
This position does not have supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED)
1 to 3 months related experience and/or training
Or equivalent combination of education and experience
Box office or guest services background preferred
Skills and Abilities
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
Good problem solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
Certificates, Licenses, Registrations
No certifications are required.
Ability to work the ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled