Omni Hotels Bell Captain| Full Time in Carlsbad, California
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
Utilize bell carts effectively and with caution
Ensure the floor is covered 100% of the time, including the Front Desk
Direct guests to the Front Desk or meeting rooms
Call taxis and/or shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English
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Category (Portal Searching)Front Office Operations