NJ Employer Defined Contribution Client Specialist in Bridgewater, New Jersey

Company Job ID-R-1162The DC Client Specialist I is accountable for supporting his/her team in providing outstanding service delivery for assigned client(s). The DC Client Specialist I is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management, and coordination with relevant internal and external stakeholders. In addition, the DC Client Specialist I is responsible for ensuring quality including identifying process improvements that will lead to improvements in quality and efficiency.Your Impact as A DC Client SpecialistThe DC Client Specialist I will respond promptly, thoughtfully, and effectively to changing work environments, changing priorities, and new situations and will possess the skills and ability to communicate effectively, and appropriately, with internal resources, clients, and third parties in a global and virtual working environment.Role Complexity Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work. Able to follow procedures and investigate issues in order to solve problems. May work on more complex assignments that require review.Discretion Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment. Due to different situations encountered, Incumbent has latitude to consider which procedure to use. Incumbent typically carries out own research in order to make recommendations.Interaction May have extensive interaction with internal and external clients to identify, research and resolve problems.Supervision/Leadership Receives general instructions and follows defined procedures, Manages daily work within established guidelines and receives general instructions on newly introduced assignments.You Bring Knowledge and ExpertiseRequired Experience: Competencies, Knowledge & Experience Review the Alight Leadership Model expectations for the ARL listed above. Individual with knowledge of the principles and practices within a technical/ professional discipline. Possesses advanced analytical, technical and problem-solving skills and abilities.Knowledge and Experience Strong written and verbal communication skills including presentation skills Strong project management, problem solving and analytical skills Business/financial acumen Strong listening and interpersonal skills Strong organization skills with the ability to multi-task and drive and prioritize own work Prioritization of BOA work Skilled at properly researching, identifying, and documenting issues Strong attention to detail Effective working in a team environment General knowledge of administrative systems and processes Strong understanding of the TBA System and its interactions Understanding of shared services, Customer Service, etc., and interactions with TBA team Familiarity with all components of service delivery related to specific domain(s) (HW/DB/DC) Ability to execute key operations management routines and identify enhancement opportunities Effective use of basic business productivity tools and Microsoft applications Working knowledge of benefits related laws and regulationsWork Conditions Occasional evening and weekend work to meet deadlines. Work with global resources which may require flexible hours. Daily contact with clients-whether directly aligned to project work or for developing the client relationship. Frequent computer use at workstation up to 2 hours at a time or for extended periods of time. Access information using a computer and related components and peripherals. Participation in training sessions, presentations, and meetings. Potential travel up to 10%.Education: Bachelors degree in or equivalent years of industry ex