Dell Content Developer in Bengaluru, India

Job Title: Analyst, Customer/Technical Training

Location: Bangalore

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Analyst on our Customer/Technical Training team in Bangalore.

Dell harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Key Responsibilities

  • Designs, authors or edits e-learning, web- based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, re-sellers, distributors or systems integrator

  • Designs, develops or edits course materials within a strict yet ever changing timeline set by the business units changing timeline set by the business units

  • Generally follows specific, outlined and detailed procedures

  • Consults with team members to ensure produced training meets current needs to support learning outcomes

  • ​Participates in cross-functional meetings to support proper world-wide allocation of equipment, curriculum and training needs

  • Utilizes effective measurement techniques for the development of training

  • May develop interactive labs and learning applications using appropriate software packages

  • May conceptualize and create graphical images, flow charts and diagrams to support training curriculum

Essential Requirements

  • Must have both the necessary technical knowledge and the real-world experience in the subject matter they are assigned to develop training

  • If applicable, has thorough understanding and technical knowledge on supported software, systems and components

  • Working knowledge of and capability on supported software, systems and components

  • Demonstrates written and verbal communication skills

Desirable Requirements

  • Basic experience teaching or coaching in a professional environment

  • Basic class presentation, facilitation and management

  • Demonstrates intermediate process skills and consulting skills

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can deliver world-class training that focuses on ground-breaking technology, this is your opportunity to develop with Dell.