Kelly Services Field Service Technician in Worcester, Massachusetts
The Field Service Representative is responsible for installing and repairing all company's systems, training customers on the use of systems, and completing on-site surveys as required.
Installs and maintains company's products and systems. Maintains accurate parts inventory. Maintains daily requirements for documentation, SAP system updates and timely communications. Practices safety procedures and incorporates safety standards into all activities. Trains customers on the use of systems. Works with internal services department to ensure service and installation standards and responsiveness are met. Interfaces with customers to resolve installation and service issues. Provides site surveys, photos and related documentation for sales/services as required. Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process. Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization. Other duties as assigned by manager
2 year AA degree or BSET in electronics, equivalent military training or industry experience.
Experience with electronic test equipment and digital meters. Previous remote Field Service experience a plus. Hands-on experience EAS a plus. Hands on experience with RFID a plus. Hands-on experience Metal Detectors a plus.
KNOWLEDGE, SKILLS, & ABILITIES (KSA’s):
Network Certification a plus.
Valid driver’s license in current state of residence.
Ability to read and understand blueprints and technical documentation.
Understanding of customer requirements.
Computer proficiency (Word, Excel, e-mail).
Strong verbal and written communication skills.
Attention to detail and proven ability to produce quality work.
Ability to work independently and in a team environment.
Ability to communicate technical issues and corrective actions to customers.
Strong problem solving and customer service skills
Ability to lift at least 60 lbs and 25 lbs overhead.
Ability to operate a circular saw to cut floors for wire routing.
Ability to work on lifts, ladders and new and existing construction sites.
Ability to travel for service or installation projects (10 - 20%).
TRAVEL REQUIRED %:
Upwards of 20%
Why Kelly®? Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]