Beth Israel Deaconess Medical Center Operations Manager in United States

Operations Manager

Department Description: nullJob Location: Boston, MAReq ID: 22486BRJob Summary: Under the direction of the Director of Environmental Services ("EVS"), successfully coordinates and directs all activities of the East or West Campus through managers and employees. Ensures that all staff comply with all government, corporate and division policies and procedures. Assists in maintaining exemplary employee and customer satisfaction.

Essential Responsibilities:

  • Oversees the timely completion of evaluations, training, development, and hiring of staff. Seeks and develops innovative ideas to grow and nurture personnel. Leads and mentors staff in daily activites and projects. Grooms employees for leadership positions. Collaborates with Employee Relations regarding disciplinary issues.

  • Acts as mentor to supervisory staff. Ensures that managers and supervisors are managing employees to bring out their best work, encouraging participation in decision making and identifying areas that need improvement.

  • Ensures compliance with all applicable federal, state, and local regulations. Assists with monitoring service expectations and quality parameters

  • Develops Service Level Agreements ("SLA") with key user groups. Works with Director of Environmental Service and BIDMC managers to negotiate and monitor vendor contracts.Assists with department and BIDMC budgets and monitors financial performance.

  • Implements LEAN principles as directed by BIDMC management.

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: More than 100

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • High School diploma or GED required. Bachelor's degree preferred.

  • 8-10 years related work experience required and 5-8 years supervisory/management experience required

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.