Hilton Grand Vacations Company, LLC IPC Marketing Coordinator in United States

Hilton Grand Vacations / United States / Myrtle Beach, SC /IPC Marketing Coordinator

Job Description

The IPC Marketing Coordinator is directly responsible for completing the process of booking eligible tours to HGV resorts, which will produce potential revenue. This person responds to guest requests in a timely manner and represents HGV in a professional manner.

Job Requirements

What will I be doing?

As a IPC Marketing Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Provides information & incentives for guests that haven't toured within one year or owners that haven't toured within 6 months.

  • Pro-actively pursues all eligible guests who are not owners of HGV to preview HGV through direct booking of tours.

  • Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.

  • Executes on batch messages to guest rooms at designated location at the start of each work shifts.

  • Collects tour deposits and completes required paperwork accurately and completely for each tour with Reservations.

  • Provides Guest information to Reservations for wake up calls and tour reservations confirmations.

  • Arranges for the transportation of guests to Preview Center as necessary.

  • Meets every guest with a smile. Concludes conversation with a very sincere smile and thanks the guest(s) for their time.

  • Provides location and customer related guest service to hotel guests and visitors, including directing guests to responsible hotel services for specific hotel information.

  • Distributes only HGV authorized information, collateral and materials. Maintains location-operating standards.

  • Notifies manager of any shortages in collateral in a timely manner.

  • Reviews production reports and notifies manager in writing of any challenges within the month the tour shows or package is sold.

  • Arrives and leaves location at scheduled times.

  • Contacts Reservations upon arrival at each shift.

  • Follows gifting list procedures to ensure costs are met monthly.

  • Must follow gifting procedures for any guest staying at HGV.

  • Gives only one welcome gift per family.

  • Contacts management with any guest or site issues.

  • Calls Tour Desk/Manifest throughout the day to check availability as to not overbook a wave.

  • Ensures the transportation logs and referral sheets are copied, put in logbook and faxed for appropriate compensation for these guests that are truly referred.

  • Ensures that guests purchase only one mini-vacation every three years.

  • Ensures time sheets and fix-it forms are turned in accurately a weekly basis according to the payroll cut off dates deadline.

  • Assists management with training of new hires on location as needed.

  • Complies with all reasonable requests put forth by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School graduate or equivalent

  • Thorough understanding of local area

  • Excellent interpersonal and guest relations skills

  • Ability to work a flexible schedule

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Professional appearance and attitude

  • Highly driven and a self starter

  • Vacation Ownership experience

What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.