The Nielsen Company Spanish Bilingual Panel Relations Specialist - Customer Service in Tampa Bay, Florida

Panel Relations Specialist - Code Reader

The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. The position entails outbound and inbound calls to panelists, reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.

Principle Accountabilities:

  • Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.

  • Meets outbound and inbound call metrics.

  • Builds solid, productive panelist relationships through positive communication.

  • Collects and analyzes data, providing feedback to panelists.

  • Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.

  • Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.

  • Investigates and resolves proprietary system generated panelist performance issues.

  • Schedules return calls as needed with panelists.

  • Works with support departments as needed to resolve panelist issues.

Compensation package with a base salary of $30,000 with bonus potential. There is a potential for paid overtime based on business needs and a $1,500 language differential to those who qualify.

Shift Schedules:

Monday - Friday: 2:00 pm - 10:00 pm

Or

Tuesday - Thursday: 11:00 am - 8:00 pm, Friday: 9:00 am - 6:00 pm & Saturday: 10:00 am - 2:00 pm

In addition to a professional attitude, the successful candidate should also possess the following:

  • Strong customer service and human relations skills

  • Fluent in both Spanish and English languages

  • Outbound and inbound call experience

  • Problem solving, and performance analysis abilities

  • Capable of working evenings and at least one weekend day each week

  • Excellent organizational skills and ability to meet deadlines

  • MS Office Suite experience (Word, Excel and Outlook)

  • High School Diploma required, College degree or equivalent experience preferred

ABOUT NIELSEN

Nielsen is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance.

Nielsen, an S&P 500 company (NYSE: NLSN), has operations in over 100 countries that cover more than 90% of the world's population. Nielsen prides itself on being a place where employees can be themselves, make a difference, and grow their careers with the company. It has been named one of the “Top 50 Companies for Diversity” by DiversityInc for three years running and was selected as one of the “Top 35 Companies for Leaders who want Flexibility” by FlexJobs. For more information visit www.nielsen.com.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.