Citi CitiPhone Project Team Officer__專案及流程策略規劃人員 in Taipei, Taiwan

  • Primary Location: Taiwan,Taipei,Taipei

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17057668

Description

  • Call offload - Contact ratio as major KPI

  • Improve process efficiency - to manage AHT as KPI

  • Review and identify to initiate saving opportunities. The end result of these initiatives should bring cost saving benefits to Citiphone

  • Prepare related documentation of new product launch and Build up CPO end to end process and training

  • Training CPO to ensure accuracy of operation

  • Work with CTP line managers & support team to develop innovation ideas and implement creative way to ensure a productive service process

  • Coordinate between CTP with external department

  • Work with Business / MKT to launch of new products, contact strategy

  • Make sure all related process comply with CITI policy

  • Leading Change process and co-work with Country and Region.

Qualifications

  • Process re-engineering related experience

  • 3- 5 years mass scale operation management

  • Detail-oriented with analytical skill and strategic thinking

  • Proactive and positive working attitude

  • Willing to take challenge, ability to work under pressure and a good team player

  • Fluent English in both oral and written communication is plus