Randstad Deskside Support Tech in Savannah, Georgia

Deskside Support Tech

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job details:

  • location:Savannah, GA

  • date posted:Wednesday, October 11, 2017

  • job type:Contract

  • reference:581632

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We are looking for a Deskside Support tech to support our client in Carrollton, TX. The right candidate will have 3-5 years of experience and would have good problem solving skills. They would have strong communicationn skills to go along with A+ level experience with deskside support in a fast paced business enviorment.

Desired: A+ Certification.

The General Duties:

Technician is to ensure that the overall Onsite service is both managed and that SLAs are met.

  • The Technician must ensure that customer service / customer satisfaction are maintained. This is achieved by ensuring that the queues managed and that machines are delivered to customers within the agreed timelines.

  • General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity

  • Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment

  • Managing Objects and User Accounts in Active Directory

  • Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements

  • Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community

Role Requirements:

  • High School diploma or GED required

  • 2 or more years of experience in a hands-on desk side support role required

  • Proficiency in Windows operating systems, Microsoft Office software

  • Proficient with PC hardware

  • Excellent communication skills required.

  • Excellent Administrative skills required

  • A+ Certification required

  • Lenovo, Dell and HP certifications a plus