Citi Producing Lending Manager in San Francisco, California

  • Primary Location: United States,California,San Francisco

  • Education: High School Diploma/GED

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17070033


Position Responsibilities:

Sales Management:

• Delivers upon the bank goal for mortgages with the assigned geographic area.

• Focus on the consistent deployment of all management routines that drive performance, including LMS usage (contacts, appointments, conversion rates) and outbound calling by encouraging and rewarding daily participation.

• Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.

• Go outside to key referral relationships (Realtors, CPA's, Builders, etc.) to drive mortgage business into the bank.

• Coach / mentor all home lending officers to ensure they achieve their individual performance plan (ensure they all have).

• Spends majority of time in the field with sales team and bank branch personnel.

• Conducts frequent sales meetings for team.

• Prioritize, manage and communicate promotional campaigns and product initiatives.

• Utilizing analytical information provided and real time experience in the area, analyze trends in both local/niche market and customer profiles to identify potential sales opportunities.

• Maximize the profit contribution from retail originations

• Works in partnership with the branch business to execute delivery of mortgage products

• Works in partnership with the other business segments in executing cross-sell opportunities

• Maintains strategic focus on CRA eligible loans utilizing Community BDO in assigned area

• Accountable for attaining origination, revenue, recruiting/attrition, compliance and profitability goals set by the National Mortgage Sales Director.

• Establishes and implements marketing strategies for the designated geography. Identify appropriate local business industry conferences and events for staff members to attend, prepare business justification, organize and present when appropriate.

• Serves as mortgage expert for all branch and field personnel in assigned area.


• Manage all possible related operations subject to volume/expense/regulatory/compliance issues by originating high quality mortgage loans for resale in secondary markets and portfolio.

• Liaison for escalated issues both from an operations and customer service standpoint

People Management:

• Identify and develop existing staff to build bench strength.

• Responsible for hiring home lending specialists in assigned area.

• Responsible for the execution of the performance management process of the area sales team.



·High school diploma/GED required; Undergraduate degree in Business, or equivalent experience strongly preferred; MBA a plus.

·Working knowledge of branch based business.


• Proven experience in leading, managing, motivating and retaining a Retail Mortgage sales force

• 5 -10 years of management experience with proven experience in growing Retail Mortgage business in different economic cycles and achieving sales targets.

• Proven ability to source new business from external Centers of Influence, i.e., realtors, CPA's, Builders, etc.

• Expert on product knowledge Expert knowledge of the US mortgage industry and competitive environment - or ability to learn quickly.

• Proven ability to identify key customer needs and to develop programs, processes or products that meet those needs.

• Strong negotiator and solid influence management skills.

• Team player with demonstrated ability to work with all levels of internal and external management.

• Good communication and presentation skills. Strong analytical, planning and organizational skills with the ability to multi task and prioritize effectively.

• Maintains high standards of product, service and process quality; manages the business with attention to detail and data integrity; possesses good follow-up skills and manages projects to agreed upon timelines.

• Process orientated, results driven.

• Ability to lead and manage a diverse sales force, using multiple channels with a diverse client population.

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.