SAP Customer Service and Support Job in São Leopoldo, Brazil

Requisition ID: 152220

Work Area: Customer Service and Support

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

EXPECTATIONS AND TASKS

CoE Analytics Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.

  • Provide first class remote and on-site support to our customers like;

  • Solving technical problems;

  • Optimization of solution operation;

  • Improvement of system availability and stability;

  • Onsite support in critical customer situations (going live, upgrade, etc.)

  • Customer project evaluation and risk mitigation of implementation projects;

  • Backoffice support for onsite service delivery;

  • Increasing overall customer satisfaction;

  • Act on Escalated customers to bring their businesses to normal operations;

  • Reduce customer's TCO by Enterprise Support, ActiveEmbedded and MaxAttention Services.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Advanced English

  • Travel time around 50% of the time, short notice (one or two weeks);

  • Bachelor in Computer Science or similar required.

  • Database Management System Administration, query language, performance, SQL locks, deadlocks, indexing etc.

  • Experience in performance tuning of ETL processes and designing data models with SAP Data Services

  • Professional work experience in IT related to Data Management and ETL activities and implementation

  • Professional experience with at least 1 full cycle of SAP Data Services implementation

  • Experience with System Administration in Windows & Linux OS platforms

  • Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues

  • Experience with support, root cause analysis and problem solving

  • Willingness to expand technical skills to BO, BW or HANA support

  • Work under pressure, critical situations, and extremely tight deadlines

  • Very high customer orientation

NICE TO HAVE

  • Advanced Spanish

  • Experience with cloud computing and virtualized environments

  • Experience with SAP HANA or other big data platform

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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