The Boeing Company End User Support Specialist in Queensland, Australia
The Site Support Specialist role exists to deliver effective Site Support activities to meet the needs of Boeing Australia Holdings. This role will be based in Amberley,Queensland.
This position is responsible for troubleshooting moderately complex delivery systems or network issues and escalates problem as appropriate. Assists with basic computing delivery systems configuration management. Performs basic end-user training.
The position is responsible for: * The support of IT Devices and systems. * Performance of activities in line with the delivery of IT Services. People * Working and cooperating with Boeing IT staff to ensure that tasks & activities are coordinated in a timely and effective manner Process * Delivery – Ensure appropriate detailed processes are followed to confirm efficient & effective delivery of IT operations. * Escalates and coordinates resolution of basic hardware or networking issues to vendor/suppliers. * Engagement – Participate in and respond to tasking as notified through the IT Service Desk. * Compliance – Ensuring that IT operations meet enterprise technical and governance standards. * Ensuring that Documentation, Policies and Procedures for Management of the Local Network Control Centre are current and align with NS Policies and Procedures. Systems * The day-to-day support, rectification and maintenance of IT equipment and Network infrastructure. * Responding to tasking notified through the IT Service Desk. * Actively engaged the various business representatives to understand their drivers and IT needs * Maintaining at all times a strong focus on effective delivery of results to the Boeing business units operating at the local site and providing general IT user support as required. * Installing, Upgrading, setting up IT hardware / software and carrying out minor board level repairs * Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop. * Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT infrastructure upgrade and testing projects. * Supporting the Local Network Control Centre in accordance with IT Network Services Policies and Procedures. * Ensure that appropriate information is exchanged for the effective resolution of customer issues (that span IT groups) in an appropriate time frame * Resolves basic hardware and network problem. May troubleshoot basic software and hardware issues for executive end-users. * Provides and coordinates computing delivery systems configuration management This is a local hired position, candidate must be legally work in Australia. Pay and benefits are at local level, not part of US payroll.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
_Essential criteria_ * Experienced in the support of networked PCs running Windows-based software applications * At least 2 years’ experience in PC Support, with Windows 7. * Working knowledge and experience with PC hardware and peripheral equipment * Excellent communication skills * Australian citizenship and able to get Australian Security Clearance * Ability to work with limited supervision Certificate Level in IT and typically 4 or more years of related work experience or an equivalent combination of education and experience * Ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties when required * Driver’s license and ability and willingness to travel to remote sites _Desirable_ * Appropriate formal qualifications * Working knowledge of data communications principles and standards * Exposure to Networking with an Fibre and Etherenet LAN’s
Job: *End User Support Specialist
Organization: *International IT
Title: End User Support Specialist
Requisition ID: 1700008868