UnitedHealth Group Customer Service Representative - Norristown, PA in Norristown, Pennsylvania
Position Description: Don't wait to apply ? we have training classes starting soon that are designed to set you up for success! You want more challenge.
You want more opportunity.
Even more, you want the chance to make an impact the lives of others.
We want more people like you.
When you join us as a Customer Service Advocate for UnitedHealth Group, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look to you as their trusted advisor and advocate.
You'll be empowered to compassionately deliver an exceptional experience to between 50 to 70 callers per day always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support.
You'll help them make informed decisions about their care services by answering their questions, resolving their issues or helping them enroll in and/or select a health plan.
You'll do this by developing and maintaining a productive relationship and interaction with all callers, while providing personalized, and consultative education and information.
Here, you'll join us on a mission to deliver the best customer service in the health care industry.
Your compassion and customer service expertise combined with our support, training and development will ensure your success.
This is no small opportunity.
This is where you can bring your compassion for others while doing your life's best work.(SM) To learn even more about this position, hear from other Customer Service Advocates.
Click here to watch a short video about the job: http://uhg.hr/customerserviceadvocate1 (Note: these videos are labeled with our internal job title of Health Advisor) Primary Responsibilities Answer a high volume of monitored calls, an average of 70 calls per day per representative. Resolve and document customer service inquires on the first call. Inquires may include but are not limited to billing questions, payment plans, payments, patient pricing, re-billing insurance companies, processing adjustments, refunds, bill transfers, mail returns , appealing and filing claims and any action needed to resolve issues. Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed. Offer the patient the opportunity to take the customer service survey at the end of the call. Research, troubleshoot and/or partner with others to resolve complex issues and customer complaints. Evaluate and respond to all aspects of written or received correspondence. Ask for patient payments and process credit card payments if necessary. Report problems, errors, and denial trends to management including PHI breaches. Meet or exceed all production quality goals and adhere to all policies and procedures. Other duties and projects as assigned. Requirements: High School Diploma / GED or higher 1+ years of customer service experience Experience with using computers and Windows PC applications. Preferred Qualifications: Call center or medical billing experience Soft Skills: Ability to resolve calls, avoiding escalated complaints. Ability to exhibit empathy to callers. Ability to triage and handle escalated situations. Ability to adhere to a fixed schedule.
Ability to multi-task.
Ability to function in a fast paced environment Physical Requirements Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods of time working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us.
In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever.
And you can start by completing all required sections of your application.
profile, history, certifications and application/job questions).
Once you submit your resume, you'll receive an email with next steps.
This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.
You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.
After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, Optum, health care, office, phone support, training class f88c1397-4baa-4dc0-9d98-ea5218f4147e
Customer Service Representative - Norristown, PA Pennsylvania-Norristown 720760