Thomson Reuters Manager, Business Operations in New York, New York
Manager of Business Operations, Risk Managed Services
Context & Scope The Manager of Business Operations for Risk Managed Services supports the Head of Business Planning & Operations and the Head of Client Engagement in driving execution and delivery across critical business priorities and initiatives.
This role is critical to the overall effectiveness of Risk Managed Services and requires a leader with an exceptional track record of delivery, time management and organization skills along with a collaborative style and ability to coordinate and execute complex programs across multiple functions, stakeholders and geographies.
Primary Responsibilities • Drive execution of external customer forums and events including logistics, preparation requirements, legal documentation, and action tracking • Manages one or more large operations projects of high risk, complexity and visibility that relate to critical business goals for the global business partners • Manages project deliverables, scope & expectations and coordinates project progress with sponsors, upper management and executives • Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans • Promotes adherence to standard practices and processes (life cycle) to enable successful and consistent project execution and deliver value • Supports Business Analysis, Requirements Gathering, Project Planning and Execution • Coordinates multiple work streams and develops integrated project plans • Manages customer expectations working with both internal and external cross functional teams (in partnership with account/consulting teams) • Develops business requirements as appropriate • Provides project leadership, work direction, and feedback for a cross-functional, multiple location team • Interfaces independently with all functional & business areas/ groups affected by the project, including senior and/or executive management. Works closely with functional resource managers to ensure adequate allocation of resources to projects being managed • Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed • Communicates and reports status to executives, global business partners and all other stakeholders e.g., Status Reports, Executive Briefings, etc. • Delivers formal presentations and executive summaries to senior management and key stakeholders to provide recommendations and structured decision making • Conducts frequent retrospectives and collect lessons learned for submission driving a continuous process improvement cycle • Ensure alignment and effectiveness of operating model with external-facing forums – including intake, assessment, and resolution of customer feedback. • Improve processes for efficient and effective business plan execution, prioritization, roadmaps and planning. • Partner with Internal Communications to provide relevant data and content as requested
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
Qualifications & Experience: Successful candidates should be able to demonstrate evidence of the following:
Strong background in program & project management:
o Proven track record of delivering on large scale projects. Experience overseeing all aspects of the project, including planning, requirements gathering, resource allocation, and budget. o A strong consultative approach with hands-on experience in an implementation scenario
A sound track record of delivering:
o Complex business process or business change projects o Comprehensive project plans / sound program management skills
Well-developed and influential relationship building and stakeholder management skills:
o Experience of leading a global team to success o Excellent communication and engagement capability (including customer-facing) o Influential presentation skills (including design and delivery) o Strong customer-facing skills at senior executive levels
Professional Attributes: * High degree of diplomacy, flexibility, self-awareness and credibility * Ability to build credibility and partnerships across businesses and functions * Excellent communication, including presentation and written skills * Takes a broad perspective that identifies scale opportunities and leverages differences * Demonstrates the ability to think deeply and quantitatively about business problems, providing well balanced assessment and solutions * Strong interpersonal skills, able to build close relationships and interact with colleagues at various levels * Creativity and innovation: Continuously maintains an innovative mindset whist operating with a set of defined internal and external communication processes
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Job: *Business Operations Family Group
Organization: *F&R CP Risk & Supply Chain
Title: Manager, Business Operations
Location: New York-New York-New York-3 Times Square
Requisition ID: JREQ086768