NJ Employer Mortgage Servicing Collector II in Moorestown, New Jersey

Freedom MortgageFreedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767Equal Opportunity Employer- Minorities/Females/Disabled/VeteransID: 2017-6128Job Locations: US-IN-FishersPosted Date: 5/19/2017Overview:Freedom Mortgage Corporation, a full-service direct lender founded in 1990, has an excellent opportunity for a dynamic professional to join one of the nations leading mortgage companies. Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. Freedom Mortgage is a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and is the #1 largest issuer of FHA/VA GNMA securities nationwide. Currently, we have over 5,200 employees, we are funding over 6 billion dollars in loans a month and we have a servicing portfolio of over 100 billion dollars. Freedom is characterized by an energetic, creative staff, and cutting edge technology. Our IT and processing systems allow us to approve and process mortgages quickly without jeopardizing quality. We have cultivated a fun team environment where there is opportunity to learn and develop within both the company and your career. With hard work, you'll reap benefits both professionally and personally. Responsibilities:Summary: The Mortgage Servicing Collections Representative II is responsible for assisting Freedoms Call Center customers in the servicing of their mortgage. This position requires strong verbal communication skills, professionalism and time management. This position requires a minimum of 2 years call center and collections experience. Prior mortgage industry experience highly preferred. Working within our call center will give you an opportunity to acquire experience and skills that will advance your career here at Freedom Mortgage.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.* Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan * Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections* Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently* Maintains confidentiality of customers nonpublic information* Provides information and knowledgeable assistance regarding mortgage loans* Maintains customer records on servicing platform* Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately* Provides written and verbal responses to customer inquiries as needed Qualifications:Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required: * Ability and Knowledge of Basic Computer Skills* Strong Negotiation and Verbal Communication Skills* Experience in Skip Tracing* Previous Mortgage Experience, Preferred Education and Experience: Ability to read and interpret documents such as safety rules, operating and maintenance