Kforce IT Support Analyst in Greenwood Village, Colorado

Kforce has a client that is searching for an IT Support Analyst in Greenwood Village, CO. The hours for this role are 8:30am - 5:00pm.Responsibilities:

  • Assist users in scheduling a high volume of video conference meeting requests via phone and e-mail with efficiency and confidence

  • Work with team members to maintain the weekly call schedule, independently check for and resolve any meeting conflicts and routinely train end users via phone and WebEx in the scheduling process, including self-scheduling software

  • Master and manage multiple computer programs at once, including e-mail, scheduling software programs and video conferencing programs

Top Daily Responsibilities:

  • Assist users in scheduling a high volume of video conference meeting requests via phone and e-mail

  • Maintain weekly call schedule, checking for and resolving any meeting conflicts

  • Train end users via phone and WebEx in the scheduling process, including self-scheduling software

  • Manage multiple computer programs at once, including e-mail, scheduling software programs and video conferencing programs

  • Bachelor's degree in related field or equivalent work experience

  • Experience Level: 3 - 6 years

  • Prior administrative or customer service experience

  • Detail orientation and good organizational skills

  • Good customer service orientation

  • Good interpersonal skills

Skills a Top Candidate Should Have:

  • Prior knowledge of Outlook and Microsoft Suite

  • Ability to work in a fast-paced environment

  • Ability to learn and manage multiple computer programs at once

Behavior Characteristics:

  • Maturity of judgment under pressure/ability to resolve problems without delay and/or to seek managerial intervention

  • Team player willing to learn new tasks and processes

  • Flexibility and the ability to operate under stressful, time-sensitive deadlines

  • Strong communication skills in both speech and writing

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours