Concur Communications Program Manager in Bellevue, Washington
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Communications Program Manager
Job ID #: 16517
Functional Area: Technology-R&D
Department: General and Administrative
Position Type: US Full Time
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries.
Have you ever had to travel for work? At Concur, we turn that travel into an expense report, saving users time and companies money. How, you ask? Well, we help travelers and organizations book travel, manage travel during the trip, turn that travel (or any expense) into an expense report, and then provide the full back end payment and analysis so that companies can spend smarter. Through our Concur App Center platform we enable an entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur’s T&E cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches millions of employees worldwide.
The Concur Product Communications team brings increased visibility to Concur’s products, delivering informed, accessible, and easily digestible product-focused content to Concur employees, customer administrators, and end users. We also champion the power of good user experience, building company-wide awareness and celebration around why UX matters and why it must factor into everything we do. Through showcasing our commitment to the product, we help establish Concur as an innovator in the eyes of existing customers and prospects, solidifying our reputation in the marketplace.
Reporting to the Senior Manager of Product Communications within our Product Experience group, the Product Communications Program Manager will be responsible for producing and publishing content for employee, customer, and end user audiences. The ideal candidate will have a mix of marketing, journalism/publication, and product communications experience, preferably in a digital or social media-centric environment. We are looking for someone who can be hands-on with content production – writing and editing product-focused copy, storyboarding product demos, working with our video studio on video editing – and also keep multiple ongoing content programs organized and on track.
You’ll manage the Product Communications content production schedule and assist with ensuring all related project plans are completed to meet the quality we strive to achieve.
You’ll help define and document content production and publication processes – and then help us execute against those processes.
You’ll work with internal subject matter experts to draw out the product stories to share with our employee audiences and to gather the facts about product news to report to our customer audiences.
You’ll work with our team’s Senior Content Producer to manage content production, end to end, from scripting and producing to publishing and promoting video content.
You’ll work with peers from other disciplines to participate in cross-team initiatives.
3-5+ years of experience in content marketing, marketing communications, social media, or another relevant area (project management or program management in a high-tech environment is a plus), plus a BA/BS in a related field.
You are a natural communicator. Excellent written and verbal communication skills, with the ability to take technical information and make it understandable and meaningful for various non-technical audiences.
You work well with others. Cross-functional communication and collaboration? Check.
You love executing. You spend time in the trenches to get things done.
You’re thorough. You are detailed oriented and don’t let anything slip through the cracks.
You stick with it. Complicated product, changes in business direction, iterations. You get it done.
You are equally passionate about quality and efficiency. You pride yourself on getting things done well, on time, the first time, in an environment that is often deadline-driven.
You have content production skills, or a knack for picking them up. We would love it if you have some proficiency with editing video, recording on-screen demos, working with motion graphics, or designing simple graphics – we don’t need mastery, but a little know-how would go far.
You are self-motivated. You identify and solve problems, you are naturally inquisitive, and you work well in a small team where everyone digs in to figure out how to get the work done well.
You’re a technology geek. You stay up to date on the latest trends and tools in the technology landscape.
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.